What to do if you have trouble connecting to CPJP Online

Please note that our standard maintenance window is Saturday from 8:00 am-10:00 am Pacific time. During this window each weekend, there is a possibility of an approximately 10 minute long period of unavailability. CPJP Online will never be offline for the entire two hour window -- that is simply the time frame for possible maintenance.

1. If applicable, see if you can reach other web sites in your building (e.g., a server that is located in your building). If you can not, the problem is likely in your machine; otherwise continue to the next step.

2. See if you can reach other internet sites outside of your building. If you can not, the problem is likely in your connection to the internet; otherwise continue to the next step.

3. See if you can reach other west coast US internet sites, such as http://www.sun.com or http://www.apple.com. If you can not, the problem may be in the networks in the Silicon Valley (many of which are routed via Stanford University where our servers are located); otherwise continue to the next step.

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   For problems #1-3, contact your local network administrator or your ISP (not Cancer Prevention Journals Portal).

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4. See if you can reach other sites at Stanford, e.g., http://www.stanford.edu. If you can not, then the problem may be with Stanford's connectivity to the internet; otherwise continue to the next step.

5. See if you can reach non-journal sites at HighWire Press (located at Stanford and assists in the online publication of Cancer Prevention Journals Portal) e.g., http://highwire.stanford.edu. If you can not, then the problem may be with HighWire Press's connectivity to the internet; otherwise continue to the next step.

6. Try to access the main HighWire site via its international URL http://intl.highwire.org. If you can't, then the problem is likely at the servers or their sub-net. If you can, then the problem is with a network connection or router between you and our servers' network.

7. See if you can reach another journal site at HighWire other than the journal you are currently attempting to access. If you can not, then the problem may be with the journal software or hardware.

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   For problems #4-7, please wait 15 minutes and try again.

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